Platform support
P5 Platform Support Agent — assisted reset and ticket triage for platform principals. Tenant staff tickets stay on the Institution surface.
Assisted sign-in
Email OTP resend and first-login password remain available. Support cannot disable 2FA or elect Entra as default.
Empty state, onboarding and help copy (DSH-P5)
Nothing here yet — Platform Support Agent dashboard
When this tenant has records for Platform Support Agent dashboard, they appear on this screen. This is the empty state for this role dashboard. Another tenant’s data never appears here.
Tip: Platform Support Agent dashboard is scoped to your current institution. Local Database remains the elected sign-in default. Entra is optional only via Integration Module 70.